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When I log on to firefox I get the an urgent message I need to update now, when I do and download the update it will not load on my computer

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by TonyE

PSmith
PSmith
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My computer is running XP Pro with a high speed DSL connection to the internet. When I log onto Firefox I get an urgent message saying I am the version I have is no long protected and I need to update my version. When I download the new version and try to install it the next time I log on to Firefox I get the same urgent message. I have turned of my anti-virus and tried to install it and it does not help it still won't load. I have tried to load a new version several times with no success. What is the problem?

My computer is running XP Pro with a high speed DSL connection to the internet. When I log onto Firefox I get an urgent message saying I am the version I have is no long protected and I need to update my version. When I download the new version and try to install it the next time I log on to Firefox I get the same urgent message. I have turned of my anti-virus and tried to install it and it does not help it still won't load. I have tried to load a new version several times with no success. What is the problem?

All Replies (1)

TonyE
TonyE
  • Moderator
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This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

Your user agent string is "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16 Mnenhy/0.7.5.666"

It is reporting that you have Firefox 2.0.0.16, but the user agent string may have been locked by the "Mnenhy" add-on

Try resetting the user agent string to see if it resolves the problem. For details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser