This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Youtube will not work

  • 1 reply
  • 62 have this problem
  • 2 views
  • Last reply by TonyE

baseball22kid22
baseball22kid22
more options

I can watch youtube videos just fine on Internet Explorer. I can watch youtube videos on Mozilla Firefox IF they are on another website. I can NOT view youtube videos on the actual youtube website.

So, say on facebook, my friend has a video posted from youtube. I can watch it on Facebook, but when I click the video so I can watch it on Youtube, the video will not come up. It's just a black box where the video normally would be.

If anyone can help me with this problem, it would be greatly appreciated

I can watch youtube videos just fine on Internet Explorer. I can watch youtube videos on Mozilla Firefox IF they are on another website. I can NOT view youtube videos on the actual youtube website. So, say on facebook, my friend has a video posted from youtube. I can watch it on Facebook, but when I click the video so I can watch it on Youtube, the video will not come up. It's just a black box where the video normally would be. If anyone can help me with this problem, it would be greatly appreciated

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Answers in this forum have shown different things have worked for different people.

For some clearing YouTube cookies and the cache solved the problem. For details of how to do that see https://support.mozilla.com/kb/Deleting+cookies and https://support.mozilla.com/kb/How+to+clear+the+cache

Others had to go a step further after deleting YouTube cookies and block YouTube from saving cookies. In the Tools menu select Options to open the Options window. Go to the Privacy panel and make sure it is set to "Use custom setting for history". Click the Exceptions button, type in http://www.youtube.com and click on Block

Another option is to disable hardware acceleration for Flash. To do that right-click on a Flash video, select Settings, go to the first tab of the settings for the option to enable/disable hardware acceleration for Flash. This is something recommended by YouTube for those having problems - http://www.google.com/support/youtube/bin/answer.py?&answer=1209379

You can also try changing to the secure YouTube site, https://www.youtube.com