Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is not remebering my username and passwords on sites. I have indicated that it do so in my preferences, but it is not doing it. Frustrated. Please help I'm using the latest Firfox on Windows

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

Firefox is not remembering my username and passwords on sites. I have indicated that it do so in my preferences, but it is not doing it. Frustrated. Please help I'm using the latest Firefox on Windows

Firefox is not remembering my username and passwords on sites. I have indicated that it do so in my preferences, but it is not doing it. Frustrated. Please help I'm using the latest Firefox on Windows

All Replies (1)

more options

Websites remembering you and automatically log you in is stored in a cookie.

  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.
  • In Private Browsing - Use Firefox without saving history mode all cookies are session cookies that expire if that session is ended, so websites won't remember you.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

To see all the History and Cookie settings, select:

  • Firefox (Tools) > Options > Privacy > History: Firefox will: "Use custom settings for history"