This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Have you fixed the compatibility with HP printers and Symantec yet for the latest Firefox? I am waiting before installing.

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by howcouldyou

more options

You told me to install the 3.7 version in April. It messed up both my printer and my Norton security. I downgraded successfully. I am waiting to hear that HP printers and Symantec are now compatible. You said this was their responsibility, but it is your responsibility to inform us when you have become compatible with the most common devices, security and other programs. How else would we find out except by bombing our computers by upgrading you?

You told me to install the 3.7 version in April. It messed up both my printer and my Norton security. I downgraded successfully. I am waiting to hear that HP printers and Symantec are now compatible. You said this was their responsibility, but it is your responsibility to inform us when you have become compatible with the most common devices, security and other programs. How else would we find out except by bombing our computers by upgrading you?

All Replies (2)

more options

Chosen Solution

more options

Helpful on the Symantec angle. I'm not remembering what the problem with the (brand new) printer was, it wasn't those. I guess I'll have to try installing and if needed uninstalling again, so thank you for the link to the un-install directions. And to Symantec info.