This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is not saving my passwords, even though I've asked it to. Any ideas? I'm using 3.6.17 in order to get other programs to work.

  • 2 replies
  • 11 have this problem
  • 6 views
  • Last reply by ToyStarlet

more options

I've gone to Tools, Options, Security and clicked "Remember passwords for sites." I can view these sites and passwords when I click on "Saved Passwords." When I open websites, I have to re-enter my information every time, even though I select "remember for this site." Why do I have to re-enter this information every time?

As indicated, I am using Firefox 3.6.17. I first tried 4 but I could not play Scrabble in Facebook and I could not open a number of links.

Thank you!

I've gone to Tools, Options, Security and clicked "Remember passwords for sites." I can view these sites and passwords when I click on "Saved Passwords." When I open websites, I have to re-enter my information every time, even though I select "remember for this site." Why do I have to re-enter this information every time? As indicated, I am using Firefox 3.6.17. I first tried 4 but I could not play Scrabble in Facebook and I could not open a number of links. Thank you!

All Replies (2)

more options

Websites remembering you and automatically log you in is stored in a cookie.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

more options

Thanks. I had Firefox set up to accept cookies already. So I'm not sure why websites are not remembering me, if "Websites remembering you and automatically log you in is stored in a cookie."

I don't use Private Browsing mode.

The other problem Firefox is giving me: every time I log into Facebook I have to tell it which computer I'm using, since it tells me I'm using a "new" computer each time (I'm not). It won't let me change the Login Notification in Facebook (under My Account) to unclick the box where it tells me whenever I log in from an "unrecognized" computer. There are two problems here: 1. I can't unclick that box. 2. I'm using the same computer every time; why is it "new" or "unrecognized"?