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my hotmail inbox page/folders have frozen only in firefox..no problem in explorer..

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  • Last reply by soldstore

soldstore
soldstore
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my pc is older, laptop new , firefox is my preference..everything is fine on my pc..

last week i could open my hotmail inbox page (firefox) on my laptop but the page seems to be frozen,e's and folders will not open.. i also have yahoo inbox and it is fine

if i switch to explorer (perish the thought) everything works fine..i did firefox 5....that didn't help

my pc is older, laptop new , firefox is my preference..everything is fine on my pc.. last week i could open my hotmail inbox page (firefox) on my laptop but the page seems to be frozen,e's and folders will not open.. i also have yahoo inbox and it is fine if i switch to explorer (perish the thought) everything works fine..i did firefox 5....that didn't help

Chosen solution

Hi I had something very similar happen to me after just getting a new laptop. Same issues, I could login and see the inbox but could'nt change folders, open emails or send new ones.

After all my frustration I did these steps and oddly enough it worked...I don't know WHY it just works now.

First Clear your Cache, And delete all your cookies. Both of these can be found under "tools" - "options" - "network (for cache) then "privacy (for cookies) "

Next go to your addon plugin's. "Tools" - "Addons" - "Plugins" Disable them all and try to hotmail again. If it works, start enabling the addons one by one and keep checking.

This is supposed to find a conflict why the emails don't open and what plugin is the culprit. But I disabled all mine then enabled all of them again and things were working fine. So I dunno. Computers are weird! Hope this helps.

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badangel00013
badangel00013
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Chosen Solution

Hi I had something very similar happen to me after just getting a new laptop. Same issues, I could login and see the inbox but could'nt change folders, open emails or send new ones.

After all my frustration I did these steps and oddly enough it worked...I don't know WHY it just works now.

First Clear your Cache, And delete all your cookies. Both of these can be found under "tools" - "options" - "network (for cache) then "privacy (for cookies) "

Next go to your addon plugin's. "Tools" - "Addons" - "Plugins" Disable them all and try to hotmail again. If it works, start enabling the addons one by one and keep checking.

This is supposed to find a conflict why the emails don't open and what plugin is the culprit. But I disabled all mine then enabled all of them again and things were working fine. So I dunno. Computers are weird! Hope this helps.

soldstore
soldstore Question owner
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WOW....IT WORKED....I CLEARED HISTORY AND CASHE FIRST, THAT DIDN'T DO IT....WHEN I WENT TO PLUG IN'S I DISABLED ALL EXCEPT MOZILLA AND JAVA...NOW I HAVE HOTMAIL....DON'T THINK I'LL TEST THE ONES JUST YET AS I DON'T USE ANY OF THEM...

I AM THRILLED AND GRATEFUL FOR YOUR HELP