Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot log in. Get error message proxy server not reponding, check proxy settings. How can this be fixed ?

  • 3 replies
  • 18 have this problem
  • 1 view
  • Last reply by cor-el

more options

I get the following error message:The proxy server is refusing connections Firefox is configured to use a proxy server that is refusing connections. * Check the proxy server

I get the following error message:The proxy server is refusing connections Firefox is configured to use a proxy server that is refusing connections. * Check the proxy server

All Replies (3)

more options

You can find the connection settings in Tools > Options > Advanced : Network : Connection

If you do not need to use a proxy to connect to internet then select "No Proxy"

See "Firefox connection settings":

more options

I've done this but I have to do it each and every time I open Firefox. Why can't I make that setting permanent?

more options

You may have a problem with an extension if you do not keep settings.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

See also: