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On screen it says "the proxy server is refusing connections" Firefox is configured to use a proxy server that is refusing connections. The result is no internet.

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  • Last reply by cor-el

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the proxy server is refusing connections" Firefox is configured to use a proxy server that is refusing connections. The result is no internet

the proxy server is refusing connections" Firefox is configured to use a proxy server that is refusing connections. The result is no internet

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You're welcome

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You can find the connection settings in Tools > Options > Advanced : Network : Connection

If you do not need to use a proxy to connect to internet then select "No Proxy"

See "Firefox connection settings":

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THANKS for the reply. It worked perfect and now I am back in operation. My other computer uses Proxy and works fine but mine did not . Now that I have clicked "no Proxy" it works again.

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Chosen Solution

You're welcome