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black rectangle in flash

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

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Hello ,

I am getting problem with flash swf files on my site.

in flash black rectangle are showing it files. check out these links . http://www.scraps99.com/facebook2.aspx?pageno=1&categ=funny_facebook_flash http://www.scraps99.com/facebook2.aspx?pageno=1&categ=teddy_day

Please tell me solution as soon as possible.

Hello , I am getting problem with flash swf files on my site. in flash black rectangle are showing it files. check out these links . http://www.scraps99.com/facebook2.aspx?pageno=1&categ=funny_facebook_flash http://www.scraps99.com/facebook2.aspx?pageno=1&categ=teddy_day Please tell me solution as soon as possible.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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All Replies (1)

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Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).