This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Getting error message when starting Firefox. Msg as follows: TypeError: Components.classes[cid] is undefined (using on Windows 7) Help?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

Getting the following error message when I start Firefox. TypeError: Components.classes[cid] is undefined Do not know where to go to fix this. Running my laptop on Windows 7.

Getting the following error message when I start Firefox. ''TypeError: Components.classes[cid] is undefined'' Do not know where to go to fix this. Running my laptop on Windows 7.

All Replies (1)

more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).