This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just upgraded to firefox 6 and now cannot connect to the internet. IE still works fine but firefox won't connect. Any suggestions on how to get the new firefox to connect to the internet?

beeba9
beeba9
more options

I just upgraded to ff 6.0.1 via an automatic push. Since then, ff hasnt been able to connect to the internet. Error message:

Firefox can't establish a connection to the server at www.google.com.Firefox can't establish a connection to the server at www.google.com.

IE has no trouble connecting to the internet.

I just upgraded to ff 6.0.1 via an automatic push. Since then, ff hasnt been able to connect to the internet. Error message: Firefox can't establish a connection to the server at www.google.com.Firefox can't establish a connection to the server at www.google.com. IE has no trouble connecting to the internet.

All Replies (1)

SafeBrowser
SafeBrowser
more options

After upgrading, your firewall may not be recognizing the new Firefox version and is not allowing it access to the internet. On your firewall progam's allowed applications list, remove Firefox, then re-start Firefox, try going to a website, your firewall will detect the new version of Firefox, then give the permissions needed for Firefox to have internet access.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.