This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot access my Yahoo mail with Firefox 6.0.2. I get "Bad Request"

  • 3 replies
  • 4 have this problem
  • 3 views
  • Last reply by cor-el

dianecirelli
dianecirelli
more options

I can access my email with Safari. I am unable to access it with Firefox 6.0.2. I have tried several times. I've reloaded Firefox twice to no avail.

I can access my email with Safari. I am unable to access it with Firefox 6.0.2. I have tried several times. I've reloaded Firefox twice to no avail.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
dianecirelli
dianecirelli Question owner
more options

Thanks cor-el but I was unable to follow your instructions. Things were not where you indicated. I have a MAC. Could this be the problem? If so, how do I fix the cookie and cache problem on the MAC?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sorry, I had missed that you are on a Mac.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.