We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

back and foward buttons have been working intermittently for a week.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by roitz

roitz
roitz
more options

As of the past few days, the back and forward buttons at the top left of the screen have been working just once in a while. There is now an orange box that says "Firefox" with a drop down at the extreme top left and when that is there these buttons don't work. I think it started after an auto update but I have been trying to download the latest versions of Firefox and it hasn't solved the problem. Yesterday back/forward worked, today no. Any ideas? Can I download an earlier version of Firefox to get these to work? It is hard to browse if you cant use the back/forward buttons.

As of the past few days, the back and forward buttons at the top left of the screen have been working just once in a while. There is now an orange box that says "Firefox" with a drop down at the extreme top left and when that is there these buttons don't work. I think it started after an auto update but I have been trying to download the latest versions of Firefox and it hasn't solved the problem. Yesterday back/forward worked, today no. Any ideas? Can I download an earlier version of Firefox to get these to work? It is hard to browse if you cant use the back/forward buttons.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Another possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

See also:

roitz
roitz Question owner
more options

Thanks Cor-el. But I am still having problems. Yesterday I could use my back/forward buttons on the original Mozilla web page I opened, but not if I opened multiple pages. Tabs on the original page worked fine too.

Today - no. No back/forward buttons on anything. I don't understand it, or why it works one day and does not the next.