Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not getting "Add Security Exception" dialog box so I can get to website!

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

pam438
pam438
more options

I am trying to get into a website for my insurance. I keep getting the "Untrusted Connection" window. I know the site is ok. I choose "I understand the risks". It then takes me to "Add an exception". Last week when I did it, I then got the dialog box and I could finish and get into the site. Today when I just get the "Add an exception" but it will go no further. I really need to get into this site!!!!! What can I do to change things and make the site trusted?

I am trying to get into a website for my insurance. I keep getting the "Untrusted Connection" window. I know the site is ok. I choose "I understand the risks". It then takes me to "Add an exception". Last week when I did it, I then got the dialog box and I could finish and get into the site. Today when I just get the "Add an exception" but it will go no further. I really need to get into this site!!!!! What can I do to change things and make the site trusted?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to install the DOD CA-21 and DoD Root CA 2 certificates to access that website.