This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

tabs and anything in top 1 inch of screen won'd click open.

HillMD
HillMD
more options

only on firefox .... I cannot open the tabs at top or close them. On my mail I cannot open any of the apps. like inbox. And on facebook cannot open anything like contacts or messages. Seems like the top 2 inches of the screen is dead. Cursor moves all over, address bar works but can't click on anything in that small important area.

only on firefox .... I cannot open the tabs at top or close them. On my mail I cannot open any of the apps. like inbox. And on facebook cannot open anything like contacts or messages. Seems like the top 2 inches of the screen is dead. Cursor moves all over, address bar works but can't click on anything in that small important area.

All Replies (3)

Mozillauser24
Mozillauser24
more options

I think that is the problem I have as well. I just expressed it a different way.

If I click on the works under MOXILLA HELP nothing happens if I am in Mozilla. It works in Explorer. I am using Explorer at the moment.

Mozillauser24

the-edmeister
the-edmeister
  • Moderator
more options

The Yahoo! Toolbar extension and the Babylon extension have been reported to cause this issue. Disable or uninstall those add-ons. 

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Mozillauser24
Mozillauser24
more options

Dear the-edmeister,

I have followed the article you refer to above and I have disabled all extensions but "McAfee SiteAdvisor 3.4.0". I only had three anyway, one of which was Babylon.

I have restarted Mozilla and tested the e-mail in Yahoo.co.uk. It works. I have not bothered to test three extensions I disabled. Do I really need them?

Kind regards,

Mozillauser24.