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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 11 views
  • Last reply by knorretje

butters9
butters9
more options

It crashed and now every time I try to open firefox it immediately kicks me back to a mozilla crash report screen. Clicking restart firefox from there just repeats the process.

I uninstalled and reinstalled firefox, and that did nothing. I'd

It crashed and now every time I try to open firefox it immediately kicks me back to a mozilla crash report screen. Clicking restart firefox from there just repeats the process. I uninstalled and reinstalled firefox, and that did nothing. I'd

Chosen solution

Hello butters9,
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-0fdf0c36-d76b-4224-bcfa-c3dd02111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Read this answer in context 👍 2

All Replies (2)

johnhmmm
johnhmmm
more options

When opening it tells me web page not avilble? try again? But when I do this it still not opening! I had to use IE to come to the help page???

knorretje
knorretje
more options

Chosen Solution

Hello butters9,
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-0fdf0c36-d76b-4224-bcfa-c3dd02111106
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.