Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by AliceWyman

more options

Firefox crashes every time upon launch since I downloaded a recommended security update yesterday. I have uninstalled, downloaded, reinstalled, tried safe mode and nothing works. It will not start up.

Firefox crashes every time upon launch since I downloaded a recommended security update yesterday. I have uninstalled, downloaded, reinstalled, tried safe mode and nothing works. It will not start up.

All Replies (1)

more options

The crash report for your first listed Report ID is
https://crash-stats.mozilla.com/report/index/d8d85cc7-830c-4788-b22e-4b8ce2111109

Firefox 8.0 Crash Report [@ DbgBreakPoint ]
ID: d8d85cc7-830c-4788-b22e-4b8ce2111109 
Signature: DbgBreakPoint

(The other crash Report IDs you listed have the same signature)

The related bug 691271 that's included on the crash report is marked "[Fixed in Roboform 7.6.2]" so you should update the Roboform application to stop the crashes.

Modified by AliceWyman