Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

restore backup profile, profile wants a password

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by JayGarcia

more options

both thunderbird and firefox have mozbackups. renamed *.zip when i try to copy the files, it wants a password. have no clue why or what is the password. Is the data storeed on c drive or or on the progam drive i use

both thunderbird and firefox have mozbackups. renamed *.zip when i try to copy the files, it wants a password. have no clue why or what is the password. Is the data storeed on c drive or or on the progam drive i use

All Replies (2)

more options

version 1.4.1 works!!! mozbackup 1.5.1 is screwed up

more options

Sounds like you may inadvertently password protected the backup. Try emailing the author. I have been using MozBackup since the beginning and never ran across that issue.