This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My back and forward buttons do not work also the refreash button does not work, I have reloaded the latest version of fire fox and that did not help. HELP please.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

My back and forward buttons do not work also the refresh button does not work, I have reloaded the latest version of fire fox and that did not help. All of navigation tool bar worked until I updated Fire Fox, now if I click on a link in yahoo, for instance, I can not get back to my yahoo home page without reloading Fire Fox. HELP please.

My back and forward buttons do not work also the refresh button does not work, I have reloaded the latest version of fire fox and that did not help. All of navigation tool bar worked until I updated Fire Fox, now if I click on a link in yahoo, for instance, I can not get back to my yahoo home page without reloading Fire Fox. HELP please.

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.