This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bad sound and video quality

  • 2 replies
  • 18 have this problem
  • 3 views
  • Last reply by fscekt

more options

Just today I;m having trouble with audio quality on youtube and other video sites (and stuttery video on a NBC clip) . It's crackly and comes in and out, almost like a blown speaker or a slow connection. Sound works fine on same videos on Safari.

Just today I;m having trouble with audio quality on youtube and other video sites (and stuttery video on a NBC clip) . It's crackly and comes in and out, almost like a blown speaker or a slow connection. Sound works fine on same videos on Safari.

All Replies (2)

more options

upgrade your browser to Firefox 8 and check

more options

I did upgrade a few nights ago. It had been working but now it's back to doing the same again. Videos working in Safari not in Firefox