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After a service provider crash, Firefox will not start.

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  • Last reply by jdconrad

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When trying to launch Firefox, I get an error message that Firefox creashed. I have two options, restart Firefox or Quit Firefox. Neither option works, Keeps kicking me back to the error message

When trying to launch Firefox, I get an error message that Firefox creashed. I have two options, restart Firefox or Quit Firefox. Neither option works, Keeps kicking me back to the error message

Chosen solution

Please review and follow Troubleshoot Firefox crashes (closing or quitting unexpectedly) and see if it helps solving your problem.

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Chosen Solution

Please review and follow Troubleshoot Firefox crashes (closing or quitting unexpectedly) and see if it helps solving your problem.

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i decided to uninstall and reinstall Firefox. Didn't know if I would lose passwords or favorites. But it worked and I didn't lose any of may info.