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firefox 8.0.1 asks to reboot before taking effect; after rebooting it says the same thing, etc

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by AliceWyman

vernondjohnson
vernondjohnson
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firefox puts me in a continuous loop saying I need to reboot before finishing install. After rebooting it says the same thing. I even tried to remove the program but it puts me in the same loop.

firefox puts me in a continuous loop saying I need to reboot before finishing install. After rebooting it says the same thing. I even tried to remove the program but it puts me in the same loop.

All Replies (3)

AliceWyman
AliceWyman
  • Moderator
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Open the Mozilla Firefox installation directory (e.g., C:\Program Files\Mozilla Firefox) and delete the file firefox.exe.moz-upgrade.

If you still can't start Firefox, do a clean reinstall (use another browser to download the Firefox installer from www.mozilla.org/firefox and, after first removing the Mozilla Firefox installation directory, reinstall Firefox).

Ref: http://kb.mozillazine.org/Browser_will_not_start_up#Computer_must_be_restarted_message_after_Firefox_upgrade

Modified by AliceWyman

jmccann
jmccann
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Followed instructions as advised. Firefox still keeps asking to reboot. HELP!

AliceWyman
AliceWyman
  • Moderator
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jmccann,

It might be better if you started your own thread with more system details, when the problem began (e.g. after updating from Firefox x.x to the latest version) and exact error message.