This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No audio at all for Netflix; no problem elsewhere

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Matt_G

Orpah
Orpah
more options

I use instant viewing only on Netflix. After installing Firefox i can bring up the movie but there is not sound. I've tried random selection of movies but nothing. Other videos, dvd, etc.. the audio works fine.

I use instant viewing only on Netflix. After installing Firefox i can bring up the movie but there is not sound. I've tried random selection of movies but nothing. Other videos, dvd, etc.. the audio works fine.

All Replies (1)

Matt_G
Matt_G
more options

Hi Orpah,

Have you looked that the Knowledge Base article What to do if Firefox won't play any sounds? There are some really good troubleshooting steps in there. I'm *fairly* certain netflix uses silverlight, so you might want to be sure all your plugins and extensions are up to date. Take a look at Fix common audio and video issues for some help with that.

Hopefully this helps!