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Sync screens do not match instructions

  • 2 replies
  • 1 has this problem
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  • Last reply by Tony_Raven

Tony_Raven
Tony_Raven
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I have a MacBook Air set up and synching with my iPhone. I want to add another MacBook to the account but instead of getting the screen on my MBA with "Add another device" as shown in the instructions, I get the screen which says Set Up Firefox Sync on it. This is despite the computer clearly synching with the iPhone so it has clearly been set up. Is there a way to reset all the synching and start again from fresh.

I notice a similar question was asked 7 months ago and had four other people with the same problem but zero replies so I'm not hopeful.........

I have a MacBook Air set up and synching with my iPhone. I want to add another MacBook to the account but instead of getting the screen on my MBA with "Add another device" as shown in the instructions, I get the screen which says Set Up Firefox Sync on it. This is despite the computer clearly synching with the iPhone so it has clearly been set up. Is there a way to reset all the synching and start again from fresh. I notice a similar question was asked 7 months ago and had four other people with the same problem but zero replies so I'm not hopeful.........

All Replies (2)

hub
hub
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On the MacBook (call it A) that you want to sync, go to Preferences > Sync and click on "Setup Firefox Sync". Then on the window that appear, click on "I have an account". It will show some codes in 3 boxes.

Now, on the MacBook that is already configured to sync (call it B), got to Preferences > Sync and click on "Add device". In the 3 empty boxes, enter the codes displayed on the other computer (A), and click "Continue".

You'll see on B that Sync has been setup.

Tony_Raven
Tony_Raven Question owner
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Yes, that's what the instructions say but that's not how its working in practice. In your example above the same "Setup Firefox Sync" appears on both A and B even though B is already happily synching with Firefox Home on my iPhone and should, according to the instructions be showing the Add Device screen.