We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When trying to download FF9 to system 7 step 1 completes but the set up screen in step 2 never happens. What's wrong?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by bsnort

more options

The pop up windows appear in step 1 and when the run button is pushed they go through on download and expand the files. But the start up screen never appears so I can not complete step2. Running system 7.

The pop up windows appear in step 1 and when the run button is pushed they go through on download and expand the files. But the start up screen never appears so I can not complete step2. Running system 7.

All Replies (2)

more options

Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.


more options

That would be great advice if I was on my Mac but I'm having the problem with Windows system 7. Windows doesn't use DMG files it uses exe files and the install files seem to work OK until it gets to the point where it should open a "Setup" window and it never opens it so "Step 2" in the procedure can not be completed.