This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when I open my yahoo mail in Firefox, I am unable to do instant messaging, but I can instant message in IE

  • 1 reply
  • 1 has this problem
  • 15 views
  • Last reply by Matt_G

more options

Over all my yahoo mail is kind of glitchy. The cursor appears at certain areas of the email so I have to move it all the way to the front of the line and move towards the end with the arrow key or end button. The other issue is I am unable to open Instant Messaging. I am able to open instant messaging if I open my yahoo mail through IE. It used to work just fine. this is a recent decelopment

Over all my yahoo mail is kind of glitchy. The cursor appears at certain areas of the email so I have to move it all the way to the front of the line and move towards the end with the arrow key or end button. The other issue is I am unable to open Instant Messaging. I am able to open instant messaging if I open my yahoo mail through IE. It used to work just fine. this is a recent decelopment

All Replies (1)

more options

Hi rickyoshiro,

This sounds like a known issue reported here:

https://bugzilla.mozilla.org/show_bug.cgi?id=713014

There was a workaround posted, but I've not tested it myself. Here are the steps.

  1. Go into Yahoo Messenger Options - Change the Window in the dropdown to Tab and press OK.
  2. Then go back and switch it to small window and press OK.

Once the bug is officially resolved, you could try running a Nightly or Aurora build to use the fix early.

Hopefully this helps!