This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why all my customizations (addons,personas,toolbar) dissappear after i restart firefox and everytime firefox page is displayed?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt_G

shivz_1D
shivz_1D
more options

I recently updated firefox 10.0.2 .. and then i updated it to firefox beta 11.0b . since few days whenever i restart firefox all my customizations get lost. The customization of toolbar and ther persona of one direction gets lost and its same old thing.

I recently updated firefox 10.0.2 .. and then i updated it to firefox beta 11.0b . since few days whenever i restart firefox all my customizations get lost. The customization of toolbar and ther persona of one direction gets lost and its same old thing.

All Replies (1)

Matt_G
Matt_G
more options

Hi shivz_1D,

Do you always see the welcome to Firefox page too? You should look at this article about that specific issue and the article Preferences not saved. It sounds like Firefox can't save preferences for some reason. These should give you all the information you need!

If that doesn't work:

  1. Type about:config in the address bar
  2. Click I'll be careful, I promise if prompted
  3. In the Filter input field type startup
  4. Double click on startup.homepage_override_url
  5. Delete the text string and click OK
  6. Close Firefox and reopen the window to verify that it has worked.

Hopefully this helps!