This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Received warning re. McAfee ScriptScan 14.4.1 extension won't work with FF 10.0.2 update, and will be disabled. How should I proceed?

  • 4 replies
  • 3 have this problem
  • 3 views
  • Last reply by nipohc

nipohc
nipohc
more options

MY system is Windows XP, SP3, laptop, running FF 9.0.1. When trying to update to FF 10.0.2 I got a msg that the McAfee ScriptScan 14.4.1 addon won't work with FF 10.0.2 and will be disabled. Shall I go ahead and install the FF update? Would it be a security risk either way? Which one is worse?

MY system is Windows XP, SP3, laptop, running FF 9.0.1. When trying to update to FF 10.0.2 I got a msg that the McAfee ScriptScan 14.4.1 addon won't work with FF 10.0.2 and will be disabled. Shall I go ahead and install the FF update? Would it be a security risk either way? Which one is worse?

Chosen solution

Hi,

A thread on the McAfee forum refers to this and those who replied about this issue with FF10 said it actually works, see https://community.mcafee.com/message/226187

Hope this helps, Michelle

Read this answer in context 👍 1

All Replies (4)

mluna
mluna
more options

Chosen Solution

Hi,

A thread on the McAfee forum refers to this and those who replied about this issue with FF10 said it actually works, see https://community.mcafee.com/message/226187

Hope this helps, Michelle

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I don't know what ScriptScanner does, but I think it's always a good idea to update Firefox to eliminate known vulnerabilities, particularly if it's your main browser. You can see what security problem were fixed in Firefox 10.0.2 (and earlier versions) on this page: https://www.mozilla.org/security/known-vulnerabilities/firefox.html

According to the end of this long forum thread, there's a good chance it will still work (based on experience with the previous release): McAfee Communities: McAfee ScriptScan for Firefox 14.4.0.

However, it has been reported that the McAfee add-ons can cause Firefox to use much more memory. If you notice a performance slow-down, consider disabling them. More info: The McAfee Site Advisor add-on has an appalling memory leak | Nicholas Nethercote.

Hope this helps.

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

However mcafee launched a newer version of plugin which fixed memory leak issue

nipohc
nipohc Question owner
more options

Michelle, jscher, and Swarnava

I went ahead and installed the update, and indeed ScriptScan 14.4.1 did not get disabled. (Site Advisor also still works.) Don't know about the remaining memory leak issues. I'll consider that another problem to be solved by Mozilla, in time.

All three answers were helpful in resolving my issue. I just happened to clicked michelle's first. Thanks to all of you!

-nipohc

Modified by nipohc