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Since Friday, I can't get individual Facebook messages to load on Firefox.

  • 2 replies
  • 6 have this problem
  • 38 views
  • Last reply by estherde

estherde
estherde
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I use 7.0.1 on Windows XP. The messages load fine on IE. On Firefox, it acts as if it is trying to load but never does. Any ideas? Anyone having the same issue?

I cleared cache and cookies, but that did not help.

I use 7.0.1 on Windows XP. The messages load fine on IE. On Firefox, it acts as if it is trying to load but never does. Any ideas? Anyone having the same issue? I cleared cache and cookies, but that did not help.

Chosen solution

Thank you. I believe I have isolated the issue on AdBlock. I resolved it by clicking the AdBlock logo on my Foxfire browser when on the Facebook Messages page and selecting "Report Issue on This Page". AdBlock identified two filters that might be the issue. I disabled the first one but it was disabling the second filter recommended by AdBlock that did the trick. It has to do with blocking the "Sponsored" ads. Luckily, the resolution leaves the word "Sponsored" but still blocks all the ad images. Yipee - good for AdBlock to have this resolution device. I hope that works for the others affected.

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems (I know that you've already tried that).

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

estherde
estherde Question owner
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Chosen Solution

Thank you. I believe I have isolated the issue on AdBlock. I resolved it by clicking the AdBlock logo on my Foxfire browser when on the Facebook Messages page and selecting "Report Issue on This Page". AdBlock identified two filters that might be the issue. I disabled the first one but it was disabling the second filter recommended by AdBlock that did the trick. It has to do with blocking the "Sponsored" ads. Luckily, the resolution leaves the word "Sponsored" but still blocks all the ad images. Yipee - good for AdBlock to have this resolution device. I hope that works for the others affected.

Modified by estherde