This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox not updating

  • 3 replies
  • 5 have this problem
  • 12 views
  • Last reply by skiman1818

skiman1818
skiman1818
more options

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

Chosen solution

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0

Read this answer in context 👍 0

All Replies (3)

Cobe
Cobe
more options

hi, i need more detail about that

skiman1818
skiman1818 Question owner
more options

Sure. What additional detail do you need? When I go to "About Mozilla Firefox" it shows version 10.0.2. Just below that is a spinning circle which states "checking for updates." The circle just continues spinning without doing anything. Prior to doing a system restore I did have version 11.0.

skiman1818
skiman1818 Question owner
more options

Chosen Solution

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0