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Firefox Keeps Freezing/ Crashing when Visiting Some Websites

  • 3 replies
  • 55 have this problem
  • 7 views
  • Last reply by cuayicra

jackieaustin
jackieaustin
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I'm not sure what's wrong with it, I've been using Firefox for at least a year now. It freezes randomly when I'm typing, and usually when I scroll or when I click a link, it gets to that page and then it freezes. This happens ALL the time, for approximately five - ten seconds each time. Please help.

I'm not sure what's wrong with it, I've been using Firefox for at least a year now. It freezes randomly when I'm typing, and usually when I scroll or when I click a link, it gets to that page and then it freezes. This happens ALL the time, for approximately five - ten seconds each time. Please help.

Modified by jackieaustin

Chosen solution

Hi, Check this out: How to Fix Firefox Freezes

Problem solved :)

Read this answer in context 👍 10

All Replies (3)

user633449
user633449
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First, update to Firefox 11. It does fix alot of crash bugs in Firefox, as well as performance issues.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).

See also:

cuayicra
cuayicra
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Chosen Solution

Hi, Check this out: How to Fix Firefox Freezes

Problem solved :)