This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep receiving a message to say that I should upgrade to version 11, but when I try I'm told my version is up tp date - that is version 10.0.2 running on Mac

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by James

Arundel
Arundel
more options

I'm running Firefox 10.0.2 on Mac OS 10.6.8. Keep getting message that I should upgrade to version 11.0, but when I try Firefox says that my current version is up to date

I'm running Firefox 10.0.2 on Mac OS 10.6.8. Keep getting message that I should upgrade to version 11.0, but when I try Firefox says that my current version is up to date

Chosen solution

Sometimes the updater gets confused, so in this case, your best option is to go to www.getfirefox.com, and download and install Firefox 11 from there. You can just do it over your current install and non of your personal data will be touched.

Read this answer in context 👍 2

All Replies (3)

user633449
user633449
more options

Chosen Solution

Sometimes the updater gets confused, so in this case, your best option is to go to www.getfirefox.com, and download and install Firefox 11 from there. You can just do it over your current install and non of your personal data will be touched.

Arundel
Arundel Question owner
more options

Thank you for you really prompt reply. Problem solved. Version 11 now up & running :-))

James
James
  • Moderator
  • Top 10 Contributor
more options

Arundel, just so you know there will probably update notices later this week for the Firefox 12.0 (unless you check manually) as Firefox is officially released on April 24.

took you a while to finally update to 11.0 and now 12.0 is soon to be out.