We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox sync will not allow me to use existing account, button does nothing

  • 4 replies
  • 27 have this problem
  • 1 view
  • Last reply by HelloWorld

Cpu_Nurd
Cpu_Nurd
more options

Just upgraded from firefox 3... to 12.0 and I already have other machines running 12 with firefox sync. So on the new upgraded copy I pull down on tools/setup sync... and a window pops up with two buttons, 'Create a new account' and 'I have an Account'. The I have an account doesn't do anything ?

Do you have any suggestions ?

Just upgraded from firefox 3... to 12.0 and I already have other machines running 12 with firefox sync. So on the new upgraded copy I pull down on tools/setup sync... and a window pops up with two buttons, 'Create a new account' and 'I have an Account'. The I have an account doesn't do anything ? Do you have any suggestions ?

All Replies (4)

Himanshu Garg
Himanshu Garg
more options

Just uninstall your firefox completely by looking here : Uninstall Firefox

Then, download the latest version and install it and see if it works because I think directly upgrading from 3 to 12 may be a problem.

Modified by Himanshu Garg

Cpu_Nurd
Cpu_Nurd Question owner
more options

Too much trouble right now, can't afford the time to reinstall all the addon's again. maybe on the next upgrade. Thanx

Himanshu Garg
Himanshu Garg
more options

See these posts for backup of all your firefox data : https://addons.mozilla.org/en-US/firefox/collections/chuck_baker/backups/

http://www.tucows.com/article/1610

Note : Please mark the problem as "Solved" if any reply helped you out.

HelloWorld
HelloWorld
more options

No, that's not the reason. I'm having the same problem on one machine that runs 12.0 and has always been upgraded with each version.