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my computer says that some files are locked when i try to install firefox

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

pjergenson
pjergenson
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When i click and drag the firefox icon on my mac to the applications folder it pops up to authenticate the download and then after i click authenticate it comes up with an error message:

"The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again."

When i click and drag the firefox icon on my mac to the applications folder it pops up to authenticate the download and then after i click authenticate it comes up with an error message: "The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again."

All Replies (3)

philipp
philipp
  • Moderator
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another user solved the issue this way.

pjergenson
pjergenson Question owner
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it still came up, I'm not updating this is the first time i am installing the program any other suggestions? Is there a support phone number?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.