We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

websites load, but audio and video content does not. A new problem

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by benharvey

benharvey
benharvey
more options

Running Firefox 13.0.1 on a Dell PC. Websites load, but streaming media (audio and video) will not load. I tried the articles on plug ins but could not find one that blocked this process. This is a new development - Firefox had been working fine. Streaming media is fine on these sites when using Internet Explorer.

What to do?

Running Firefox 13.0.1 on a Dell PC. Websites load, but streaming media (audio and video) will not load. I tried the articles on plug ins but could not find one that blocked this process. This is a new development - Firefox had been working fine. Streaming media is fine on these sites when using Internet Explorer. What to do?

Modified by benharvey

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.

benharvey
benharvey Question owner
more options

Problem solved. Turning off the download and recording on RealPlayer solved the problem. Many thanks, Mr. Scher!