This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 3 have this problem
  • 4 views
  • Last reply by magicman909

garfield07932
garfield07932
more options

Hi Please can somebody Help me!, My website has been online for ages now and all of a sudden it crashes Firefox, it crashes that bad that it wont even generate a crash code, also I have reset Firefox, put in safe mode, cleared cache but still does the same, I have even uninstalled and reinstalled the latest version?

My site works in all other browsers so please help the site is http://www.worldofwebdesigns.co.uk

Thanks so much :)

Hi Please can somebody Help me!, My website has been online for ages now and all of a sudden it crashes Firefox, it crashes that bad that it wont even generate a crash code, also I have reset Firefox, put in safe mode, cleared cache but still does the same, I have even uninstalled and reinstalled the latest version? My site works in all other browsers so please help the site is http://www.worldofwebdesigns.co.uk Thanks so much :)

Chosen solution

Hi there, it's not crashing my Firefox and since you have already tried reset and safe mode, I'd guess that it's your graphics driver that crashes Firefox. I'd suggest that you upgrade it to the latest version. Here is how: Upgrade your graphics drivers to use hardware acceleration and WebGL

If that doesn't work, the last ressort might be to disable hardware acceleration: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hope this helps!

Read this answer in context 👍 0

All Replies (4)

Kadir Topal
Kadir Topal
more options

Chosen Solution

Hi there, it's not crashing my Firefox and since you have already tried reset and safe mode, I'd guess that it's your graphics driver that crashes Firefox. I'd suggest that you upgrade it to the latest version. Here is how: Upgrade your graphics drivers to use hardware acceleration and WebGL

If that doesn't work, the last ressort might be to disable hardware acceleration: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Hope this helps!

garfield07932
garfield07932 Question owner
more options

Hi kadir

Thanks for that it seems to have solved the issue :)

John99
John99
more options

I do not even pretend to be knowledgeable enough to advise a professional webdesigner.

If it helps note that I am able to view the site from Firefox on a Linux platform, apparently the site is not crashing all Firefox browsers. I have not yet tried on Windows. Have you tried using a new clean profile on Firefox.

Update OOPs

  • I did not notice you had tried the firefox reset already, so a new profile would not help
  • safe mode does itself disables hardware acceleration. That is sometimes enough to prevent crashes when troubleshooting graphics problems

Glad you fixed it anyway, so I have now marked Kadir's post as the solution.

Modified by John99

magicman909
magicman909
more options

I went thru the steps recommended by Mozilla. In safe mode , Firefox did not crash, so one by one I enabled ad-dons until I found the culprit. It was the Norton toolbar; It is apparently incompatible with version 18.0.1 This is an issue for Symantec to resolve, so I will have to post up on their forum.