This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to find bookmarks in Acronis backup

nytrappistmonk
nytrappistmonk
more options

My Dell XPS Win XP 6.5 yrs. old 32 bit died, I had luckily backed up the night before with Acronis. I cannot restore on my new Dell XPS 8500 because it is 64 bit as well as Win 7; a full restore would render it as XP. I am able to look inside the backup file, all 100 GB of it, but cannot find the bookmarks anywhere. I have tried all the resources but I think the bookmarks might be hidden. Any help, greatly appreciated, thanks.

My Dell XPS Win XP 6.5 yrs. old 32 bit died, I had luckily backed up the night before with Acronis. I cannot restore on my new Dell XPS 8500 because it is 64 bit as well as Win 7; a full restore would render it as XP. I am able to look inside the backup file, all 100 GB of it, but cannot find the bookmarks anywhere. I have tried all the resources but I think the bookmarks might be hidden. Any help, greatly appreciated, thanks.

All Replies (5)

Ralph Daub
Ralph Daub
  • Locale Leader
more options

Hi nytrappistmonk,

I am sorry to hear about your computer dying, but I am happy to hear that you were able to back it up the night before. Talk about good timing! :)

If I understand correctly, you are trying to find out the exact folder that Firefox stored bookmarks in your old computer, so that you can restore the bookmarks and personal information. Is this correct?

Firefox stores the bookmarks and browsing history, along with passwords, autocomplete history, site preferences and many other information on what is called "Profiles".

The following help article goes into more detail about how you can find and recover your Profile: http://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

In the future, it may be helpful for you to set up Firefox Sync, so that you never have to worry about losing your bookmarks again: http://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync

I hope that this information helps you. Good luck recovering your data, I hope that you are able to get everything back - please let us know how it goes.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In Windows XP you can find the profile folder in this location:

  • C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\<profile>\
nytrappistmonk
nytrappistmonk Question owner
more options

Thank you for replying so fast; there is no "Application Data" within my user profile under Documents and Settings. Could it be hidden and not showing up?

Ralph Daub
Ralph Daub
  • Locale Leader
more options

cor-el, thanks for chiming in with more info! :)

nytrappistmonk, you are correct. The folder "Application Data" in the Windows XP file system is usually hidden.

To be able to see the hidden files (I am assuming that you are browsing through Windows Explorer on your Windows 7 computer), you can follow these steps:

1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

2. Click the View tab.

3. Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

I hope that this helps you navigate through the hidden folders and recover your Firefox profile.

Thanks!

nytrappistmonk
nytrappistmonk Question owner
more options

rjbd

Answered prayers! I just found them, can't thank you enough.