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Why is my Norton Identity safe no longer available in FF 17?

  • 6 replies
  • 23 have this problem
  • 10 views
  • Last reply by impala6

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The update process from FF 16 to FF 17 indicated that the Norton Toolbar was no longer supported. Is this a Mozilla or a Norton issue?

The update process from FF 16 to FF 17 indicated that the Norton Toolbar was no longer supported. Is this a Mozilla or a Norton issue?

All Replies (6)

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hello aamstutz, in principle it's the job of third-party-vendors that provide addons for firefox to make the necessary adjustments to their products. according to symantec they've already released a compatibility update for the toolbar which should make it compatible with firefox 17, please run the symantec liveupdate: https://community.norton.com/t5/Norton-360/Firefox-17-Support-for-Norton-Toolbar/m-p/853424

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it is a norton issue, you'll have to wait until they update their add-on

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barzogh, they have updated it already for couple days now as can be seen in the https://community.norton.com/t5/Norton-360/Firefox-17-Support-for-Norton-Toolbar/m-p/853424 link that was posted above.

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The Norton Toolbar and Norton Internet Safe are two different things. I used to have Internet Safe appear in my normal bookmarks without having the Norton Toolbar present. Now it appears you cannot have it without the Norton Toolbar.

Modified by impala6

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hello, the norton product documentation also refers to the Internet Safe standalone version - the procedure should be the same as for the other products, run liveupdate: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

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You can run the LiveUpdate all day long, but unless you realize the Internet Safe is now something you can only access from the Norton Toolbar - and that the name is different - you will be looking in the wrong place for it.

The LiveUpdate is critical to recovering the Norton Toolbar, but users might not realize it is no longer a "quick link".