This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some Gmail features have failed to load due to an Internet connectivity problem.

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

HISY30B
HISY30B
more options

This error message comes up both using Firefox and Chrome when using G mail. Also if it works at all, switching from compose to draft just takes very long or keeps working. No problem with G mail using Internet Explorer or Safari. I have used Firefox for many years & want to go back when I can solve this Vexing problem.

This error message comes up both using Firefox and Chrome when using G mail. Also if it works at all, switching from compose to draft just takes very long or keeps working. No problem with G mail using Internet Explorer or Safari. I have used Firefox for many years & want to go back when I can solve this Vexing problem.

Chosen solution

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps in case your security software is interfering.

Read this answer in context 👍 4

All Replies (3)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

HISY30B
HISY30B Question owner
more options

Thank you for your help. I reset Firefox, re started and wanted to answer using G mail with Firefox, and the same error message comes up.. When it does the screan gets very lite with the error message on top.

Some Gmail features have failed to load due to an Internet connectivity problem. If this problem persists, try reloading the page, or using the basic HTML version. Learn More. 

I am now using Explorer to send this!

Sy

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps in case your security software is interfering.