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If I try to log in to my Hotmail account in Firefox, Hotmail says my Hotmail account doesn't exist, while I can problemlessly log in in other browsers

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by amanda_w

amanda_w
amanda_w
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When I open Hotmail in Firefox and try to log in, Hotmail says my account doesn't exist. But I can problemlessly log in in other browsers, so I'm sure there's no problem with my account. Further, I'm absolutely sure I didn't misspell anything. Before this problem occured, I've always been able to log in to my Hotmail account in Firefox. I've already tried clearing my cookies and history, but it still doesn't work.

When I open Hotmail in Firefox and try to log in, Hotmail says my account doesn't exist. But I can problemlessly log in in other browsers, so I'm sure there's no problem with my account. Further, I'm absolutely sure I didn't misspell anything. Before this problem occured, I've always been able to log in to my Hotmail account in Firefox. I've already tried clearing my cookies and history, but it still doesn't work.

Chosen solution

Do you have stored any form fill data or passwords for live.login.com?

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Which security software (firewall, anti-virus) do you have?

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Do you have stored any form fill data or passwords for live.login.com?

Use these steps to remove saved (form) data from a drop down list:

  1. Click the (empty) input field on the web page to open the drop down list
  2. Highlight an entry in the drop down list
  3. Press the Delete key (on Mac: Shift+Delete) to remove it.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Which security software (firewall, anti-virus) do you have?

amanda_w
amanda_w Question owner
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Thanks a lot cor-el! Erasing the passwords and form data didn't do anything for me, but restarting Firefox in safe mode did. So I guess it must be an add-on that's bugging me... Now I'm going to try to find out which one.