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Using webmail in Mozilla Firefox 17.0.1 on Windows 8, original messages get turned into html code when I reply to or forward them. How can I fix this?

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  • Last reply by rachel_mcn

rachel_mcn
rachel_mcn
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I have tried re-setting Firefox and working in Safe Mode, but the problem still recurs. I use Fastmail as my webmail server and never had this problem on Windows XP or Windows 7. When I reply to a message, the original message is turned into html code. The same happens when I forward a message.

My JavaScript is up to date, in case that's relevant. The Fastmail support team suggested the problem would be Firefox-related.

The other function of my Fastmail account that isn't working properly in Firefox 17.0.1. is the search function.

Do I need to get new plugins or something? I don't know where the HTML editor is in Firefox or if that's what's wrong.

Regards, Rachel

I have tried re-setting Firefox and working in Safe Mode, but the problem still recurs. I use Fastmail as my webmail server and never had this problem on Windows XP or Windows 7. When I reply to a message, the original message is turned into html code. The same happens when I forward a message. My JavaScript is up to date, in case that's relevant. The Fastmail support team suggested the problem would be Firefox-related. The other function of my Fastmail account that isn't working properly in Firefox 17.0.1. is the search function. Do I need to get new plugins or something? I don't know where the HTML editor is in Firefox or if that's what's wrong. Regards, Rachel

All Replies (2)

cor-el
cor-el
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Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

rachel_mcn
rachel_mcn Question owner
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Thanks for your reply, cor-el. Norton 360 came pre-installed on the laptop as part of the package I bought. I haven't changed the pre-set firewall or anti-virus settings. Should I change something?

I will try rebooting in Windows Safe mode as you say and report if that makes any difference. Rachel