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I keep getting an error message that says that Google's catego can't be found & to retry, but retrying doesn't work and I have to restart Firefox several times.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

catlover44
catlover44
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When I try to access Google, I always get a message that says this category can't be found and to report this broken site to Google or retry. Retrying never works and I usually have to exit Firefox and make several attempts before I get Google. Firefox can find my server but Google never on the first, second, or third try. Google says it is a problem with Firefox. This never happened until I upgraded to Windows 7!

When I try to access Google, I always get a message that says this category can't be found and to report this broken site to Google or retry. Retrying never works and I usually have to exit Firefox and make several attempts before I get Google. Firefox can find my server but Google never on the first, second, or third try. Google says it is a problem with Firefox. This never happened until I upgraded to Windows 7!

All Replies (2)

user633449
user633449
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Please update to Firefox 19. Update Firefox to the latest release

Then Read Websites look wrong or appear differently than they should

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.