Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installed Norton Internet Security and it is not compatible with Firefox 19.0.2, Please help

  • 3 replies
  • 4 have this problem
  • 4 views
  • Last reply by philipp

rpretti
rpretti
more options

I just installed Norton Internet Security v 20.3.0.36. I then noticed some web sites I visit were missing some things. I investigated Firefox and saw that Norton is not compatible with Firefox 19.0.2. When will Firefox get this compatibility? I prefer Firefox as my browser. OS is Windows 7

I just installed Norton Internet Security v 20.3.0.36. I then noticed some web sites I visit were missing some things. I investigated Firefox and saw that Norton is not compatible with Firefox 19.0.2. When will Firefox get this compatibility? I prefer Firefox as my browser. OS is Windows 7

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, the toolbar is compatible with firefox 19. please run the symantec liveupdate & make sure that all components are up-to-date or for more information refer to https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-19-Support-for-Norton-Toolbar/td-p/912951

rpretti
rpretti Question owner
more options

I ran the liveupdate, and it says I have the latest update already. I checked the Extensions in Firefox and it says Norton Vulnerablity Protection is incompatible with Firefox 19.0.2. Norton Vulnerablity Protection version is 11.1.1.5 - 2

philipp
philipp
  • Moderator
more options

please refer to the link i've posted before - in there symantec states that there is already a higher version number available which is compatible with firefox 19. if you don't get this version by running liveupdate, please contact norton's support (it is also the job of third-party vendors to make addons compatible).