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Just keep getting message must reboot to complete previous update cant uninstall or do clean install on top

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by John99

DuncanR
DuncanR
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Only showing version 18.0 in any add remove or uninstallers. in program files or search cant find 18.0 just 20.0. Can find failed update for 17.0 in history. starting to affect other programs Regards Duncan.

Only showing version 18.0 in any add remove or uninstallers. in program files or search cant find 18.0 just 20.0. Can find failed update for 17.0 in history. starting to affect other programs Regards Duncan.

All Replies (1)

John99
John99
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You appear to be on Firefox 20.x which is possibly correct. Windows Firefox should by now be Firefox 20.0.1

  • Use Firefox button -> Help -> Troubleshooting information to confirm the actual version you are using.

This article is old but AFAIK still accurate, and explains how to delete updates before they complete.

I am not sure what you are seeing that affects other programs.

You may need to review settings on any security related software you are using, as that could be preventing or reversing updates. Also possibly other programs running whilst you update could cause problems.