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Why can't i get my school web site to load? I have all the downloads required( google chrome, internet explorer and firefox but the page still will not open

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

brgrangel
brgrangel
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I can onto anything else on the internet but i cannot get my school web age top load. I can get to the sign in page but when i sign in it just keeps coming up a blank page and does not open. i get no error message with this problem. i was just on this website last week with no problem. When contacting school support they informed me it was on my side of the computer not theirs becasue they can pull up my school work and information from their computer.

I can onto anything else on the internet but i cannot get my school web age top load. I can get to the sign in page but when i sign in it just keeps coming up a blank page and does not open. i get no error message with this problem. i was just on this website last week with no problem. When contacting school support they informed me it was on my side of the computer not theirs becasue they can pull up my school work and information from their computer.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, remove all the individual cookies for the site. Then close the dialog and try reloading the page.

Does that help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.