This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

bp-7615e02e-9c2c-41ad-a952-49e9d2130531

more options

firefox works slow, freezes, crashes , irrespective plugin error in win8

firefox works slow, freezes, crashes , irrespective plugin error in win8

All Replies (3)

more options

The crash is related to Flash. There are a number of bugs open for this. You may want to check those bugs and comment on them. https://crash-stats.mozilla.com/report/index/7615e02e-9c2c-41ad-a952-49e9d2130531 Beyond that make sure your Flash Player is up to date. http://www.adobe.com/software/flash/about/

more options

This is some standard guidance that addresses the most common issues:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

more options

Hi tibitts, you wrote:

You may want to check those bugs and comment on them.

If forum members can contribute to the development of a fix, they should feel free to pitch in. Otherwise, it's generally not helpful to add comments to bugs (unless there is a call for test cases), but you can register on the Bugzilla site and "vote" for them to be fixed. See: