This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recently, almost every time I try to open a new website, A weird website( ads?) pops up as a new window. and i have to close it. how to fix it?

  • 1 reply
  • 15 have this problem
  • 1 view
  • Last reply by philipp

more options
this is one website that would pop up...... https://www.updatevideos.com/s/updatescreen/?ClickID=6GIBAMNLQwBLHEUBAAAAADzeUwAAAAAAAAAAAAAAAAAAAAoAAQAHC8zNagAAAAAApjhrAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAD3ARgAAAAAAAIBAgAAgD8AMql-SD8BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=&PubID=90856

All Replies (1)

more options

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware