We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Java will not and can not load!

  • 10 replies
  • 26 have this problem
  • 2 views
  • Last reply by berrimaglen

more options

a couple a days ago i factory reset my comp, i downloaded java on the official website, and then i closed everything and i reset my comp and then i tried to verify my java on the official site. i agreed to let java go and it didnt load , it just had the cup and it would not load :\. iv tried downloading and re downloading java but it still wont work! iv tried to use chrome but it still wont load!,i use windows 7 dell inspiron, please somone help!

a couple a days ago i factory reset my comp, i downloaded java on the official website, and then i closed everything and i reset my comp and then i tried to verify my java on the official site. i agreed to let java go and it didnt load , it just had the cup and it would not load :\. iv tried downloading and re downloading java but it still wont work! iv tried to use chrome but it still wont load!,i use windows 7 dell inspiron, please somone help!

All Replies (10)

more options

Hello Javabro9, see if Re-initializing the plugins database solve the issue.


thank you

more options

Uninstall Firefox from your system by completely removing Firefox and then determine your Windows is 32-bit (x86) or 64-bit (x64). Once you know, head on over to the Java download website and grab the appropriate version. Once this is installed, use Internet Explorer to verify your Java installation. Remember that Google Chrome may not support it, so test with Internet Explorer. If you find it working well, finally go and download Firefox, install it, and you should be good to go!

more options

@ideato i tried did what the article said to do i did it all the way til the last step where i go to the plugin list, but when i get there what do i do? @danijelj i did what you said i found out that i have 64 bit then i whent to java and downloaded the 64 bit offline version of java. then i tried to verify on internet explorer but it still wont load, im i doing something wrong?

more options

OK, what we can maybe do is ensure that Java is enabled in Internet Explorer then;

1. Click Tools and then Internet Options 2. Select the Security tab, and select the Custom Level button 3. Scroll down to Scripting of Java applets 4. Make sure the Enable radio button is checked 5. Click OK to save your preference

Failing that, go to Control Panel, select "Internet Options", on the last tab, find half way down a button saying "Reset Browser", click it, select "delete all personal data", then click OK.

Try that and let me know how it goes.

more options

@danijelj i tried that aswell but i still wont load, thanks alot for the help btw :)

more options

With closed firefox from firefox button > exit, in profile folder, delete the pluginreg.dat file.

thanks again

more options

@ideato i tried that and it doesnt work

more options

the java you must install is the 32-bit, firefox is 32-bit application and needs 32-bit java

please try the follow :

uninstall the 64-bit if you have it, and all older versions :

http://www.java.com/en/download/faq/remove_olderversions.xml

then install the 32-bit : http://www.java.com/en/download/manual.jsp

then check if works : http://www.java.com/en/download/installed.jsp


EDIT: install the java with CLOSED firefox


thank you

Modified by ideato

more options

-i uninstalled java update 25 and 64 bit and installed 32 but im still having the same problem :s,still thanks

more options

I have tried all the solutions suggested in this and other java plug-in related posts and nothing works. am asked to install missing plug in and then told non suitable are available - hello, ever heard of java. am told to do plug-ins reset - that does not work. how about reinstall java - i do and it does not appear in firefox plugins - works great in safari though.

As a long time firefox user i am very disappointed that they have not been able to address such a fundamental browser issue and i am now forced to use safari which at least has no problem loading java content. please firefox, wake up and fix this.

Modified by berrimaglen