Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some letters in website are double underline and when cursor move over, there is small window popup - how to fix

  • 10 replies
  • 16 have this problem
  • 7 views
  • Last reply by lacrumb

more options

Some letters in website are double underline and when I move a cursor over these letter, there is a small window popup which contains that letter and "Click here". when I move a cursor over letter Click here, it will redirect web site to another strange website. How can I stop it? Please help

Some letters in website are double underline and when I move a cursor over these letter, there is a small window popup which contains that letter and "Click here". when I move a cursor over letter Click here, it will redirect web site to another strange website. How can I stop it? Please help

All Replies (10)

more options

Hi Tai_Bui,

Let me see if I understand these correctly, the redirect happens without you clicking on the letters, you just hover over your cursor? I would try running some malware/virus scanners as this doesn't sound right.

more options

The redirect happens when I click on the letters.

more options

Hi Madasan, The redirect happens when I click on the letters. It just happen today.

more options

HI Tai_Bui. If the redirect happens when you click on the letters then it seems the underline is a link. Similar to my username, for example. When you hover your mouse over my username it will become underlined and then you can click on it and the page will redirect to my profile. It might be the the website admin just wanted to put some links there to other website. So, nothing to worry about just don't click on the links ! :)

Hope that helps!

more options

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


You can look at Adblock Plus to block such pop-ups.

You need to subscribe to a Filter list (e.g. the EasyList).

more options

I finally got tired of those really quick. I tried most of the suggestions with no luck. So I went to the Ad-on manager and disabled all of the ones that I didn't think were important. The double green underlines disappeared. So I went back and enabled them one at a time. The one that turned them back on was called LyricXeeker 1.128 I turned it off and on a few times to verify it. I don't know where that ad-on came from. I don't know if it is standard or something I added. But it killed the problem when I disabled it.

more options

Firefox has a problem that makes it vulnerable to installed software that does not show up as an ADDON nor in the Window's PROCESS LIST as running. The cause of my double underline popup and random launch of AD webpages is a product called Linksicle by Linkside.

I had disable all EXTENSIONS and uninstalled the toolbar that came with this software -- but that did no stop it.

I had to got to CONTROL PANEL / PROGRAMS and sort in chronological order to see what I had installed ( along with what I thot was legitimate software) --- Uninstalling it fixed the problem. But Firefox needs to fix this vulnerability that shows no addon nor windows RUNNING PROCESS causing the problem.

more options

You might find installed along with this: --- IB Updater Service http://botcrawl.com/how-to-remove-ib-updater/ --- Linksicle Linkside.com --- TidyNetwork.com --- RISE Editor RiseToBloom.com equally abhorent malware.

I have Norton running and it let me install these without the usual warning!

None of them show up as "running" on the windows process list.

more options

I installed this malware -- a download from TUCOWS.com -- one of the oldest shareware software download sites. ( 20+ years old ) They used to be reliable and check everything they recommended for viruses -- but sadly that is no longer the case.

more options

I went into the control panel, Programs and Features, and deleted Sendori and the double lines went away.