merrill lynch on line refuses to accept my password although on int explorer and other computer it works. This happen after installing yahoo/firefox version
for merril lynch tab I enter my user id and password and It always loads until today. I contacted ML and they gave me a new password but it also didn't work. I tried internet explorer and another computer which hasn't loaded the firefox/yahoo version and merril loaded with my password. I tried to reload the latest version of firefox but it still loaded the firefox/yahoo version and didn't work. Merrill told be to adjust settings by hitting firefox in the top left hand corner but there is no firefox button to press. Tell me how to correct this situation
All Replies (6)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
I still cannot load merril lynch with the password Also in privacy the next choice-"cookies Show cookies is not available. I got the cookie list and tried to eliminate some cookies but no all of them
Modified by mihall3
Add to question above. Will it help if I uninstall firefox and then reinstall?
To see all History and Cookie settings, choose:
- Tools > Options > Privacy > Firefox will: "Use custom settings for history"
Does it work in a Private Browsing mode window?
I don't know what is a private browsing window?
You can read that in the above linked article?
In Private Browsing mode you get a new set of cookies only for this Private Browsing window and the disk cache isn't used (no data from a Private Browsing mode windows is stored to disk, but rather kept in memory).
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
You can use this button to go to the Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)